My role as Store Manager was to drive sales, service and standards in the store through the most efficient use of available resources. I'm solely accountable for between 30-40 staff and their own development through stretching my senior team to deliver outstanding results from the team. Managing stores with turnover between £3-5m yearly turnover and supporting the Area Manager and Area HR Manager in cascading information in store and supporting other stores on the area. --- Achievements in role --- - Delivering a 19/20 on the standards measure whilst at Hove, the highest score achieved on the area at that time. - Most compliant store for promotional changeover, going on to run the promotional changeover checks myself. - Designing a 'PEAK' challenge booklet to improve service in stores which was commissioned by the company to be shown to all 700+ Store Managers and Area Managers. - My store was randomly selected to fill out the Sunday Times Best Big Companies survey - the company went on to achieve Number 1 position for that round of surverys in 2012.
My role as Area Audit Specialist has given me the autonomy to learn new aspects of the job and experience managing at a more senior, area, level. With this I am given the time to get out of my permanent role to experience a field role - meeting and supporting stores, gathering results and advising Store Managers on the way forward. The purpose of this is to get all stores on the area to achieve a green audit. **Achievements** * Producing a Green Audit Support report and launching this with the Area Manager on board * Working with Store Managers to take two stores from a red audit to a green audit within the first two months in role.
Working up from a Retail Assistant in Rustington in 2007, which went on to achieve 100% KPIs to a Supervisor in Bognor Regis in 2009, to Senior Supervisor in a new store in 2010, becoming an Assistant Manager at 18 years of age. My job is to train and manage a team of around 30 individuals to deliver the best they can to help us achieve, and exceed, our KPIs. Primarily my aim is to ensure that the Iceland brand is known locally for customer service and relentlessly listening to customers and improving the service they are given on a daily basis. The key differentiators which set me apart, and allow me to manage effectively, are my direct approach on dealing with issues, the enthusiasm I bring to the role along with my willingness to always be available for major issues at a store and area setting, and my level of expectation for every single member of my team to deliver and be the best that they can be, without exception. **Achievements** * Overseeing the open of a new store. * Developing and promoting three Assistants to Duty Managers. * Helping to achieve 100% KPIs in my first store.
Offering advice to the public on issues of concern e.g. debt and employment.
While at UBS I produced 2 sensitive reports which went live the following day to a floor of over 200 live traders. I also received a personal recommendation from the European Head of Equity.
Diploma
Oxford Summer School
Concentration: Retail
Diploma
Concentration: Business Studies
Jurisprudence, Sport, Charity Work, Retailing, Socialising
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